Counseling and Psychological Services

Information for Faculty and Staff


What are common signs that a student may be in distress?

  • Chronic tardiness and/or lack of attendance
  • Incomplete assignments
  • Diminished motivation
  • Poor hygiene
  • Irritable, argumentative, and/or disruptive behavior in class
  • Low and/or elevated mood
  • Withdrawn from peers
  • Excessively anxious, worried, or stressed
  • Suspected alcohol or drug use
  • Fatigue
  • Difficulties focusing and concentrating
  • Self-destructive thoughts or behaviors

How can I help a student in distress?
Because of your position as a university staff or faculty member, you may be called upon to help a student in need.  Often times, students develop close positive relationships with staff, teachers, and other university personnel.  With that in mind, you may be in a position to help respond when a student is struggling. 

While you maintain a visible role on campus, it can often become overwhelming when assisting a student in crisis. Remember to listen and act!

  • When working with students in crisis, remember to be an active listener. Remove distractions (paperwork, phone calls) and give the student your full undivided attention.  This is not a time for judgment or directives.  Simply listen and offer comfort and support.
  • When working with someone in crisis, it is often helpful to maintain a calm, steady presence.  Speak slowly and clearly.  This can often help the student feel more relaxed.
  • Remind the student that they are not alone and provide them with support and resources that may be helpful to them.  Follow through to ensure that the student is directed to the appropriate referral source.

What resources are available through The Counseling and Psychological Services Center?
At times you may be faced with student issues that you feel ill-prepared to manage effectively.  Remember that you are not alone! The Counseling and Psychological Services Center  may be able to help.

Our office is staffed with seven doctoral level psychologists.  In addition, we have a wonderful part-time psychiatrist who is available for consultation and support.  Each of our staff members are professionally trained clinicians who have varied areas of interest and expertise.  If you have a student that you are concerned about, you are encouraged to contact our office to consult with any one of our clinicians who can provide you with additional information and resources. 

The Counseling and Psychological Services Center is able to provide individual and group therapy to all matriculated students free of charge.  We offer a number of on-going therapy groups including Stress and Anxiety Management, Mood Management, Women’s Group, as well as an Interpersonal Group.  We are always open for additional suggestions for groups that students, faculty, and staff feel might be beneficial to the Seton Hall Community.  In addition, we are available to faculty and staff for consultation, collaboration, in-service training and workshops. 

In addition to the therapeutic services we offer students, we are also available for consultation with faculty and staff at the university.  If you are concerned about a student and would like to speak to one of our psychologists for additional support, we can be reached at (973) 761-9500.  In addition, we have someone on staff each day available for emergency walk-in appointments and/or consultations about students of concern. 

We have also begun an outreach program through The Counseling and Psychological Services Center  entitled QPR (Question, Persuade, Refer) whereby we educate faculty and staff on how to help students experiencing a psychological crisis.  To date, we have presented this hour long workshop to various members of the Seton Hall Community.  If this is a program that you feel your department might benefit from, please contact our Outreach Coordinator, Dianne Aguero-Trotter, Ph.D. to schedule a QPR training.  

The Counseling and Psychological Services Center is always looking for ways to reach out and support faculty and staff more effectively.  We welcome any additional suggestions that you may have to help us in our efforts to collaborate with faculty and staff here at Seton Hall. 

How do I help a student make an appointment for counseling?
If you are with a student in crisis, it is always recommended that you and/or another student personally walk the student of concern over to our office where possible.  If you are unable to do so and have concerns about the student’s safety, you can call The Counseling and Psychological Services Center  or Public Safety for additional assistance. We have staff available for emergency walk-in appointments from 9 a.m. - 5 p.m., Monday - Friday. 

If the student is not in crisis, but would like to meet with a counselor, they may call our main number (973) 761-9500 and speak with our secretary who can schedule the student for an initial intake appointment. The intake appointment is scheduled for 1 hour and helps the clinician gather information about the student’s presenting concerns.  Next, a determination will be made as to what services will be most helpful for the student. This may include individual therapy, group therapy, or a combination of both modalities.

The Counseling and Psychological Services Center is located in Mooney Hall, on the 2nd Floor.  We are open from 9 a.m. - 5 p.m. Monday through Friday.  Students can make an appointment by calling (973) 761-9500.  If a student has an emergency after hours, they can contact Public Safety and Security at (973) 761-9300 and ask to speak to the psychologist on-call.

Remember, working with students in crisis can often feel overwhelming.  Please reach out to the The Counseling and Psychological Services Center  Staff for additional assistance and guidance when necessary.  We look forward to working with you.

Contact Us

Counseling and Psychological Services
(973) 761-9500
Fax (973) 275-2415
Mooney Hall

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